Communication tools and roadmaps can be found at vital talk.org.
As with any medical procedure, giving serious news requires a coherent strategy in order for it to be accomplished successfully. In this case, the strategy encompasses a series of distinct communication steps, Ask-Tell-Ask.
When you are giving serious news to patients and families, it’s important to recognize and respond to emotion empathically. This can be done non-verbally (eye-contact, leaning in) and verbally using the NURSE mnemonic.
This talking map gives you a just-in-time route through a complex conversation.